Copyright on images and texts
The photos and texts that we use on our website are subject to English copyright. This means that the photos and texts may not be reused unless official permission has been given. If this is not complied with, we have the right to prosecute.
Shipping and delivery time
We ship every business day excluding holidays. Our company is closed on Saturdays and Sundays. Orders placed on a shipping day before 8.00 am, we try to match the shipment of that day. Unfortunately, this is not always possible during busy times. Orders placed after 8:00 am will always be shipped the following day. Your order will be delivered within min. 2 to max. 5 working days after shipment
You can pay securely in our webshop via IDEAL or credit card payment. Payments are processed by our payment system Mollie Payments.
Unfortunately, it is not possible to make changes to an order that has been placed, so always check your order before you place and pay for it.
If an item is not available due to circumstances, we will state this on the invoice and your purchase amount will be refunded by our payment system Mollie payments. Unfortunately, it is not possible for us to send you an article other than the one you ordered.
Received your order?
We advise you to check your order immediately after receipt for inaccuracies and to try on the clothing. This in connection with the warranty and trial period of 14 days.
Exchange / Return / Complaint
ReturnsItems (with the exception of items from our SALE) can be returned within 14 days without giving a reason. The articles must have the original label. Return the items with the invoice to the address below. You can have the return shipment sent by a transport company of your choice. It is not necessary to register a return. PAY ATTENTION! We do not reimburse shipping/return costs for a return shipment, these are for your own account. This is because we work with very low sales prices and do not include the shipping / return costs in our article prices. After proper receipt, the purchase amount of your returned item will be refunded to you within 5 working days to the account number with which the order was paid. It is not possible to use a different account number for this. If an item is returned from an order of more than 60 euros for which no shipping costs have been paid, the following applies: if the purchase amount of your order held is less than 60 euros, we will charge 5 euros administration costs. This is because we work with very low sales prices and do not include shipping / return and packaging costs in our article prices. We are not liable for a return shipment, a return shipment is an agreement between the consumer and the transport company.
Complaints ComplaintsIf, despite our care, there is something wrong with your order, such as a wrong item or a damaged item, please send an email to firstname.lastname@example.org so that they can come up with the right solution for you.
exchangeYou can always exchange an item (Excluding items from our SALE, these may not be exchanged/returned) You cannot directly exchange an article via our webshop. A new order can be placed in our webshop. Return the item to be exchanged with invoice to us. State the order number of the new order and that it concerns an exchange. As soon as the item is returned to us, we will refund the purchase amount and the shipping costs of the new order. Also in the case of an exchange, the return costs are for your own account. PAY ATTENTION! Items that are returned or exchanged must be returned undamaged, unworn, unwashed and with attached card in the original packaging. ALWAYS KEEP YOUR RETURN RECEIPT! PAY ATTENTION! Items that are returned or exchanged must be returned undamaged, unworn, unwashed and with attached card in the original packaging.
Promotions / discounts / offers and sale periods
Items from our sale may not be exchanged or returned. Items from an offer may be exchanged or returned.
Of course, a garment/accessory should arrive in good condition, we always check this before it is sent. Despite our care, it is possible that a garment/accessory still shows a defect, please contact us as soon as possible via email: email@example.com The Warranty on an item is valid for a maximum of 2 weeks after receipt! We do not guarantee against improper use of clothing, accessories and after washing.
Excluded from warranty:
- We do not guarantee product applications such as text, sequins, studs and stones.
- We do not guarantee against incorrect washing or drying of clothing.
- We do not offer a guarantee on discounted items.
- We do not guarantee stains caused by perfume, deodorant or lotion, etc.
- We do not offer a guarantee on tights and tights.
- We do not guarantee damage caused by accessories such as belts, necklaces and bracelets.
All our correspondence goes through our email address firstname.lastname@example.org , on this email address all emails will be answered on Monday, Wednesday and Friday. It is not possible for us to answer emails, messages and comments on all our social media sites.